Can I get next day delivery?
Certain gifts are not always available for next day delivery, which is why we advise you to call us or email us in advance to check that it qualifies for this service.
How much is shipping?
Standard shipping is £3.95. Shipping is free when spending over £60. Prices may vary for or next day delivery service.
Can I send the gift directly to the recipient?
We find that the majority of our lovely customers send the gift directly to the recipient. Our gifts are always sent ready to be received with no invoicing or purchase information enclosed.
I have been trying to call but no-one is answering the phone!
Sometimes we are away from our desk or cant get to the phone, please email us as this is our fastest method of response to questions.
How will the gift basket arrive?
Your gift basket is professionally wrapped in cellophane & decorated in ribbons. It is then placed into a brown cardboard box.
Can I include a gift card message?
Of course. When you are taken through the order process, there is a box to write your gift card message into. We then handwrite it for that further personal touch and then include it with your gift.
Who do I contact if there is a delivery problem?
When your gift is dispatched we email you a tracking number, to allow you to track the delivery online. If you notice a delivery problem, then please reply to your order confirmation email, with a brief outline of the problem. This email goes through to our Customer Services Team, who will look into it immediately.
Can I pay with an International Credit Card?
Certainly, we accept all international debit & credit cards such as Visa, Mastercard & American Express.
I am based internationally & want to pay with Paypal, but the shipping address defaults to my own in the US, Canada, Australia etc.
This is a Paypal problem, as they don’t allow a shipping address in a different country than your bank account or credit card. However, you are asked to enter the shipping address on our website before you pay with Paypal & this is the address we ship your gift to. When you place an order you will get a Paypal receipt, but also one from ourselves which will show you the correct shipping address. If you are still concerned, Paypal suggest entering the shipping address in their comments box. Or drop us a quick email & we will happily confirm the shipping address for your order.
Do you ship outside of the UK?
Unfortunately, not at the moment but we are looking at introducing this.